Getting Ready / When Will We Open?
Exciting news! We will be re-opening for Open Bounce sessions on 27th July!
We have made HUGE changes to the centre physically and will open with a massively reduced capacity so that you can keep well away from other family groups while enjoying the centre. Read on for more information about how we are re-opening.
Last year we did everything we could to encourage everyone to book before they came for a bounce. We made it as simple as we could to book online and when we were busy it was super important as we did end up turning people away if we were fully booked.
Over the next few months booking online will be even more important as we are going to be limiting the numbers on each session to make sure that you can come in knowing you can keep a reasonable distance from the next family.
As part of the booking process we would like to encourage all participants to have a completed waiver before attending the site – (don’t worry if you have visited us already during the winter of 2019/20, your waiver should be up to date).
We have massively opened up the locker and briefing area to help with this too. It was a bit cramped last winter and with the “new normal” we had to take action to give everyone more space.
We will start with 20 participants (for context the official capacity of the trampolines is around 100) and build from there depending on feedback and what feels reasonable.
Unfortunately soft-play centre’s have been specifically left out of the Government’s reopening of sport venues and leisure centres.
We had planned to open the soft play for those who had purchased a trampolining session. So if you were bringing children over and under 5 we would have allowed you to buy a soft play ticket so long as the older one was going trampolining. This would have allowed us to manage the capacity carefully and along with extra cleaning we felt we could run the activity safely.
But for now the government has put a stop to this plan. We will open it up in a safe way as soon as we are allowed.
Opening Times & Staff Bubbles
A big risk to the business going forward is the “track and trace” system. Although we are super happy for the system to be in place as soon as possible it means we have to be careful about staff getting too close to each other for long periods of time. So we are putting receptionists into “bubbles” that work together. That way if one has to isolate we don’t have to isolate the whole team and shut.
What that means is we would like just one team to work for the whole day. But we used to be open from early to late every day. Which is a bit much to ask the team to be in for such a long shift. So we are looking initially to reduce our opening hours. This will be confirmed closer to opening but we will open around mid-day in the week and from around 10am on weekends
We are sorry to make this change and as soon as we can we’ll go back to normal opening hours.
Before opening back up we are doing a big spring clean. It’s such a great opportunity to do it when no-one is around, and it’ll be nice for the place to feel fresh.
During the day when we are open we will be actively cleaning more than we used to in certain areas like the changing rooms, lockers and briefing areas.
Hand sanitiser will be available throughout the centre. Particularly near things that you cannot avoid touching such as doors.
We cannot guarantee that everything you touch in the centre will be perfectly clean. We cannot clean the foam blocks between every use for example, so can’t keep the centre to the standard of a hospital or a clinical setting. But we can give you the best opportunity to keep your hands clean, by providing hand sanitizer and soap, and ensure the capacity is low enough that you can keep some distance from your friends and fellow bouncers.
One Way Systems
In order for us to manage the groups we will be operating a one-way system through the centres. This is mainly so that when the last group are leaving and the next group are arriving they do not have to barge past each other. We are setting up some of our fire doors as the new exits to help with this.
There will be signs around the centre, and staff will guide you but please be aware and help us to keep this system working.
Face Masks / Coverings
(We are keeping on top of current guidance – it may be that adults have to wear masks at all times as will be the legal requirement in shops from 24th July. We will update it as soon as we have exact clarity).
Below is the specific guidance as it is now, but this may change.
So you don’t have to wear one. Some of our staff will wear them at different times, like if they are in face to face communication with a customer or if they are cleaning.
We want you to know that if you feel more comfortable wearing one in the centre then that’s fine with us.
In some countries now facemasks are mandatory in public spaces, and we may change the rules depending on government advice, guidance or regulations. But we will all have to remember that just wearing a mask does not protect us. Keeping your distance and good hygiene are the best methods to keep you and everyone else safe.