Covid Rules from 19th July 2021

As you will know, the laws around Covid will be changed on Monday 19th July and we as a business have been left to try to work out how to manage the situations ourselves. 

While the laws around social distancing and mask-wearing have been removed, the requirement to isolate if any of our team have close contact with someone with Covid is still in place and is already causing us serious last-minute staffing problems.

As of 16th August those with a full double vaccine will no longer have to isolate, but our team is generally pretty young so our focus in the meantime is on protecting them AND ensuring we can definitely open every day.  

We hope that some time in September this new isolation rule will enable us to staff a full program again. But for the reasons laid out above, the following will apply in our centres until mid September (or until isolation rules change):

 

Masks

We will not be enforcing mask-wearing in our centres unless you are an adult taking part in a session*

If you choose to wear a mask we appreciate it! 

If you choose not to, that’s OK too.  

 

Our staff will be wearing masks while walking around the building, but may be maskless when behind the reception screens.

*Adults on sessions will be asked to wear a mask out of respect for the instructor. Our instructors job involves working with lots of different people every day, and while they do their best to keep their distance some technical instruction requires them to go fairly close to participants.  What’s more, typically our instructors are under 30 so may not had a change to be fully vaccinated yet.

 

Pre-Booking

We strongly advise you to pre-book your session online before you arrive. This is especially important at the moment.

 

What if my session is cancelled?

If we have to cancel a session due to isolating staff then we will offer you a voucher to come back another time. 

 

Social Distancing 

There will no longer be any laws around this, but some of our customers will still be anxious of strangers getting too close so please keep this in mind. 

Also in order to help the team to avoid isolation, for us stay open, please keep a respectful distant from our crew.

 

Symptoms

If you are displaying symptoms of Covid then please DO NOT come to the centre. If you are clearly unwell we will ask you to come back another time. 

 

One-Way Systems

These will no longer be mandatory, but the option to leave via a different door to the entrance (so you don’t have to squeeze through the queue) will remain available. 

 

Cafe 

This is the BEST NEWS!!! All cafes will go back to ordering at the counter and unless isolation gets in the way we will be serving food and drinks every day!  🍕🎂

 

Soft Play

Last winter the soft play was hugely popular. We opened it up to anyone (10yrs and under 135cm) so long as they had been on an open session with us. But this is now no longer achievable as we need to keep a close eye on capacity.

So the Soft Play is now a ticketed session separate to the open trampolining sessions. Please do not allow your children to entre the Soft Play without the correct wrist band for the session. We will be monitoring the area and in order to keep everyone safe.

 

Cleaning

We have an extensive cleaning regime in place. 

During the day when we are open we will be increasing our cleaning schedule in areas like the changing rooms, lockers and briefing areas. 

Hand sanitiser will be available throughout the centre. Particularly near things that you cannot avoid touching such as doors. 

We are also treating our foam pits with an antiviral fogging system.