Roadmap out of Lockdown

The government has set out a roadmap to unlocking the economy in England. Each step is outlined below with the earliest possible date for that step to be implemented. The below is based on the following government documents: Covid-19 Response Spring 2021 and Reopening Businesses & Venues

Where we’re currently at (up to 17 May)

Other Changes

  • Hairdressers have reopened
  • Outdoor pubs and cafés have reopened
  • Rule of 6 (or two households) still applies outdoors (as above).


Step 3 – from 17th May

Changes at Freedog

  • Freedog reopens! *
  • Soft Play reopens
  • Café reopens
  • Rule of 6 indoors**

*Trampoline sessions will restart (Open Bounce, etc) along with soft play and the café.

**You will be able to socialise with 6 people (or two households) in the centre again!

Other Changes

  • Hotels, campsites etc will reopen
  • Cinemas etc can reopen


Step 4 (21st June)

Changes at Freedog

  • Unrestricted socialising in the centre

Other Changes

  • Nightclubs reopen (maybe book a babysitter now!)

Covid-19 Rules / Info

Face Masks / Coverings (this is now Law from 24th Sept 2020)

By law you must wear a face mask in our centre, except while climbing, exercising, trampolining, eating or drinking – unless you are defined by the government as exempt (for example, children under 11 years). Disposable masks will be available to buy from reception. Our team are likely to wear a visor and a mask during sessions. Please respect their space and do not go close to them unnecessarily.

Socialising at Freedog 

Step 2 (see above)

You must NOT socialise at the centre with people outside of your household.

Each group can bring only one adult spectator/supervisor.  You are not permitted to be in the centre in a groups outside of your household. You must not socialise in our facility with other spectators.

In a given session (such as Clip ‘n Climb) there may be more than 6. But you must stick to your booked group throughout your time in the centre.

Step 3 (see above)

You must only socialise in groups of 6 maximum (or two households) in our centre.

To minimise the amount of people in the centre we will ask that each group only bring only one adult spectator/supervisor.

In a given session (such as  Open Bounce) there may be more than 6. But you must stick to your booked group (of 6 or two households) throughout your time in the centre.

Step 4 (see above)

Socialising allowed indoors again.

Capacity Management 

Last year we did everything we could to encourage everyone to book before they came for a bounce. We made it as simple as we could to book online and when we were busy it was super important as we did end up turning people away if we were fully booked. 

Over the next few months booking online will be even more important as we are going to be limiting the numbers on each session to make sure that you can come in knowing you can keep a reasonable distance from the next family. 

As part of the booking process we would like to encourage all participants to have a completed waiver before attending the site – (don’t worry if you have visited us recently, your waiver should be up to date).

We have massively opened up the locker and briefing area to help with this too. It was a bit cramped last winter and with the “new normal” we had to take action to give everyone more space. 


Soft Play

Last winter the soft play was hugely popular. We opened it up to anyone (10yrs and under 135cm) so long as they had been on an open session with us. But this is now no longer achievable as we need to keep a close eye on capacity.

So the soft play is now a ticketed session separate to the open trampolining sessions. It runs at the same time so that you can bring an older child to to go trampolining. Sessions will be 1hr 15mins after which we will close it down and give it a clean before the next session.


Opening Times & Staff Bubbles

A big risk to the business going forward is the “track and trace” system. Although we are super happy for the system to be in place it means we have to be careful about staff getting too close to each other for long periods of time. So we are putting receptionists into “bubbles” that work together. That way if one has to isolate we don’t have to isolate the whole team and shut. 

This means we may not be running quite so many sessions as we would like. Make sure you book online to avoid disappointment!



We have an extensive cleaning regime in place. 

During the day when we are open we will be actively cleaning more than we used to in certain areas like the changing rooms, lockers and briefing areas. 

Hand sanitiser will be available throughout the centre. Particularly near things that you cannot avoid touching such as doors. 

We are also treating our foam pits with an antiviral fogging system.


One Way Systems

In order for us to manage the groups we will be operating a one-way system through the centres. This is mainly so that when the last group are leaving and the next group are arriving they do not have to barge past each other. We are setting up some of our fire doors as the new exits to help with this. 

There will be signs around the centre, and staff will guide you but please be aware and help us to keep this system working.