WE ARE OPEN!
But we have had to make a huge amount of changes to the way we operate.
Face Masks / Coverings (this is now Law from 24th Sept 2020)
By law you must wear a face mask in our centre, except while climbing, exercising, trampolining, eating or drinking – unless you are defined by the government as exempt (for example, children under 11 years). Disposable masks will be available to buy from reception. Our team are likely to wear a visor and a mask during sessions. Please respect their space and do not go close to them unnecessarily.
Rule of Six (this is now Law from 24th Sept 2020)
From Thursday 24th September. You can only come to the centre in a maximum group size of 6. This includes participants AND spectators. We are not allowing bookings of more than five participants under the age of 18. Each group can bring only one adult spectator/supervisor. You are not permitted to be in the centre in a group of more than 6 and should you see people you know you must still remain in your group.
In a given session (such as Clip n Climb) there may be more than 6. But you must stick to your booked group throughout your time in the centre.
Last year we did everything we could to encourage everyone to book before they came for a bounce. We made it as simple as we could to book online and when we were busy it was super important as we did end up turning people away if we were fully booked.
Over the next few months booking online will be even more important as we are going to be limiting the numbers on each session to make sure that you can come in knowing you can keep a reasonable distance from the next family.
As part of the booking process we would like to encourage all participants to have a completed waiver before attending the site – (don’t worry if you have visited us already during the winter of 2019/20, your waiver should be up to date).
We have massively opened up the locker and briefing area to help with this too. It was a bit cramped last winter and with the “new normal” we had to take action to give everyone more space.
We will start with 20 participants (for context the official capacity of the trampolines is around 100) and build from there depending on feedback and what feels reasonable.
We are opening up the Soft Play again! Last winter the soft play was hugely popular. We opened it up to anyone (10yrs and under 135cm) so long as they had been on an open session with us. But this is now no longer achievable as we need to keep a close eye on capacity.
So the soft play is now a ticketed session separate to the open trampolining sessions, and we are currently not accepting 0-1yr olds. It runs at the same time so that you can bring an older child to to go trampolining at the same time. Sessions will be 1hr 15mins after which we will close it down and give it a clean before the next session.
Opening Times & Staff Bubbles
A big risk to the business going forward is the “track and trace” system. Although we are super happy for the system to be in place as soon as possible it means we have to be careful about staff getting too close to each other for long periods of time. So we are putting receptionists into “bubbles” that work together. That way if one has to isolate we don’t have to isolate the whole team and shut.
What that means is we would like just one team to work for the whole day. But we used to be open from early to late every day. Which is a bit much to ask the team to be in for such a long shift. So we are looking initially to reduce our opening hours. This will be confirmed closer to opening but we will open around mid-day in the week and from around 10am on weekends
We are sorry to make this change and as soon as we can we’ll go back to normal opening hours.
Before opening back up we are doing a big spring clean. It’s such a great opportunity to do it when no-one is around, and it’ll be nice for the place to feel fresh.
During the day when we are open we will be actively cleaning more than we used to in certain areas like the changing rooms, lockers and briefing areas.
Hand sanitiser will be available throughout the centre. Particularly near things that you cannot avoid touching such as doors.
We cannot guarantee that everything you touch in the centre will be perfectly clean. We cannot clean the foam blocks between every use for example, so can’t keep the centre to the standard of a hospital or a clinical setting. But we can give you the best opportunity to keep your hands clean, by providing hand sanitizer and soap, and ensure the capacity is low enough that you can keep some distance from your friends and fellow bouncers.
One Way Systems
In order for us to manage the groups we will be operating a one-way system through the centres. This is mainly so that when the last group are leaving and the next group are arriving they do not have to barge past each other. We are setting up some of our fire doors as the new exits to help with this.
There will be signs around the centre, and staff will guide you but please be aware and help us to keep this system working.